# Public Complaints Commission says it received 1.2m cases in one year

- Link: https://viralbrief.top/public-complaints-commission-says-it-received-1-2m-cases-in-one-year/
- Published: 2026-10-14T04:39:59+00:00
- Author: Olamide

The Public Complaints Commission says it received 1,281,984 cases over the past 
year and resolved 716,688, while reporting 562,296 cases as pending. 

 

Chief Commissioner Bashir Abubakar disclosed the figures in Abuja on Tuesday while
reviewing the agency’s activities since he assumed office on September 24, 2024.

Abubakar said the commission had received 1.8 million cases and resolved 1.4 million
since its establishment in 1975, leaving about 400,000 cases inherited by his administration.
He attributed the recent increase in complaints to greater public awareness of the
commission’s work following outreach efforts over the past two years.

Reviewing internal reforms, Abubakar said relations between management and staff
unions had improved. He credited an open-door policy with strengthening communication
and creating a better working environment. He added that staff had been equipped
with modern technology to support their duties. According to Abubakar, 1,070 employees
were promoted last year, while 1,270 have received promotions so far this year.

He said the commission implemented the full Consolidated Legislative Salary Structure,
enabling it to pay employees their full salaries from July 2026. Management had 
also settled outstanding wage awards and promotion arrears for 2024 and 2025, while
increasing monthly allocations to state offices and the Federal Capital Territory
office, he said.

Abubakar added that a nationwide biometric verification exercise had been conducted
to establish an accurate staff nominal roll and improve operational planning. He
acknowledged support from President Bola Tinubu, the National Assembly, the Budget
Office, the Federal Ministry of Finance, the Office of the Accountant-General of
the Federation and other stakeholders.

They “all gave us tremendous support collectively in assisting us to achieve all
these feats practically,” he said. The commissioner also announced plans for the
first Nigerian Ombudsman Conference, scheduled for October 15 in Abuja. The conference,
themed “System building and compliance: Key factors to good governance”, will examine
the importance of strong systems and institutions in public administration.

Abubakar said former President Olusegun Obasanjo, Nobel laureate Professor Wole 
Soyinka and former Commonwealth Secretary-General Chief Emeka Anyaoku had confirmed
their willingness to attend. The event is also expected to bring together the commission’s
founders and policymakers from across Nigeria.

 [Source link ](https://www.lindaikejisblog.com/2026/10/public-complaints-commission-says-it-received-12m-cases-in-one-year.html)

  TL;DR (AI Generated)

The Public Complaints Commission announced it received 1,281,984 cases and resolved
716,688 over the past year, attributing the rise in complaints to increased public
awareness.

Chief Commissioner Bashir Abubakar also highlighted internal reforms, including 
staff promotions, improved union relations, and the implementation of salary structures.

Additionally, the agency plans to host its first Nigerian Ombudsman Conference in
Abuja on October 15 to discuss system building and good governance.

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